Privacy Policy

Effective Date: July 3, 2026

Green Med Trans Inc ("Green Med," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, by phone, by email, and through our transportation services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, mailing address, and other details you submit through our website or when contacting us.
• Service information: pickup and drop-off addresses, appointment details, mobility needs, scheduling preferences, and transportation-related instructions.
• Health-related information: information you or an authorized representative provide that is necessary to coordinate non-emergency medical transportation services.
• Payment or billing information: private-pay details, insurance-related details, or other billing data where applicable.
• Website usage information: IP address, browser type, device information, pages visited, referral source, and similar technical data collected through cookies, analytics tools, or server logs.
• Communications: records of emails, phone calls, website inquiries, and other communications with us.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide customer support;
• Schedule, coordinate, and deliver transportation services;
• Communicate with patients, family members, facilities, healthcare providers, or authorized representatives;
• Verify eligibility, process billing, and maintain business records;
• Improve our website, services, operations, and customer experience;
• Protect the safety of passengers, staff, and the public;
• Comply with legal, regulatory, contractual, and reporting obligations.

3. Health Information and HIPAA

Depending on the nature of the services provided and our relationship with the patient, certain health-related information may be protected under applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

When protected health information ("PHI") is collected or maintained by us in a regulated context, we use and disclose that information only as permitted or required by law, including for treatment, payment, healthcare operations, and other authorized purposes.

4. How We Share Information

We do not sell personal information. We may share information only as needed to operate our business and provide services, including with:

• Healthcare providers, clinics, hospitals, and care facilities involved in transportation coordination;
• Medicaid, health plans, insurers, billing partners, or claims administrators, where applicable;
• Service providers that support our website, communications, IT systems, or business operations;
• Government agencies, regulators, law enforcement, or other parties when required by law, subpoena, court order, or regulatory process;
• Emergency contacts or first responders when necessary to protect someone's health or safety;
• Successors or counterparties in a merger, acquisition, sale, or business transfer, subject to applicable confidentiality obligations.

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand site traffic, improve website performance, and enhance user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and billing records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information and applicable healthcare, tax, insurance, and transportation recordkeeping requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, such as the right to request access, correction, or deletion of certain personal information, or to limit certain uses.

California residents may also have rights under California privacy laws, subject to applicable exemptions and legal requirements.

If your information is subject to HIPAA, you may also have rights regarding access, amendment, restrictions, confidential communications, and accounting of certain disclosures, as provided by law.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information directly from children through the website without appropriate consent.

We may receive information about minors from a parent, legal guardian, healthcare provider, facility, or other authorized person when necessary to arrange transportation services.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above.

12. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Green Med Trans Inc
9431 Haven Avenue, Suite 100 PMB#110
Rancho Cucamonga, CA 91790

Email: greenmedtransinc@gmail.com
Phone: (818) 358-8883 / (760) 713-2657